Privacy Policy

Look, we get it – privacy policies can be a real slog to read through. But here's the thing: we actually care about your data and want you to know exactly what's happening with it. No corporate jargon, just straight talk about how Zandrelo Nquinthalo Architects handles your personal information.

We're a small architectural practice based in Toronto, and we've built our reputation on transparency and trust. This policy extends that same philosophy to how we manage your data. Whether you're a potential client checking out our sustainable designs or just browsing our portfolio, you deserve to know what happens with the info you share.

When you reach out to us or use our website, we might collect a few different types of information:

We're not in the business of selling data or spamming you with random stuff. Here's what we actually do with your info:

• Respond to your inquiries – When you contact us, we use your details to get back to you with answers, quotes, or whatever info you're after.
• Manage projects – If you become a client, we'll use your information throughout the design and build process. Pretty obvious, but worth stating.
• Improve our services – We analyze how people use our website to make it better. If everyone's bouncing off a certain page, we wanna know why.
• Send relevant updates – Occasionally we might share news about sustainable architecture trends or showcase recent projects, but only if you've opted in. We're not fans of inbox clutter either.
• Meet legal requirements – Sometimes we're required to keep certain records for tax, insurance, or regulatory purposes. Not exciting, but necessary.

We're pretty protective of client information, but there are a few situations where we might share your data:

We take reasonable precautions to protect your information from unauthorized access or disclosure. Our website uses SSL encryption (that's the little padlock you see in your browser), and we store sensitive data on secure servers with restricted access.

That said, let's be real – no system is 100% bulletproof. We do our best to keep things locked down, but we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll let you know promptly and work to fix the issue.

Under Canadian privacy laws (PIPEDA, specifically), you've got some solid rights when it comes to your personal data:

• Access – You can ask what information we have about you, and we'll provide it in a reasonable timeframe.
• Correction – If something's wrong or outdated, let us know and we'll fix it.
• Deletion – Want us to erase your data? We'll do it, unless we're legally required to keep it for things like contract records or tax purposes.
• Opt-out – Don't wanna receive our occasional updates anymore? Just click unsubscribe or shoot us an email.
• Complaint – If you think we've mishandled your information, you can file a complaint with the Office of the Privacy Commissioner of Canada. We'd prefer you talk to us first so we can make it right, though.

Our website uses cookies – those tiny files that get stored on your device to remember your preferences and track site usage. We use 'em for practical stuff like remembering if you've closed a banner or which page you were looking at.

We also use analytics tools (like Google Analytics) to understand how visitors interact with our site. This helps us figure out what's working and what needs improvement. These tools collect aggregate data – we're looking at patterns, not tracking individual people around the internet.

Most browsers let you control cookies through their settings. You can block them entirely if you want, though some parts of our site might not work as smoothly without 'em.